Terms and Conditions

Terms

This page (together with the documents referred to on it) explains how you can use our website www.themicrobladestore.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

By accessing or using the site or otherwise indicating your consent, you agree to be bound by these Terms, the documents referred to in them, our Privacy Policy, our Cookie Policy and our Terms and Conditions of sale, as applicable. If you do not agree with or accept any of these Terms, you should stop using the site immediately. If you have any questions about the site please contact us.  

  1. Definitions

1.1 In these terms and conditions the following definitions shall apply. ‘The Seller’ or ‘the Company’  means The Microblade Store, and ‘The Buyer’ means the purchaser of goods from the Seller under these terms and conditions. 1.2 These terms and conditions, warranties and representations shall apply to every order for the purchase of goods made between the Seller and Buyer and shall be the only terms of contract between The Microblade Store and the Buyer. No other conditions shall have effect unless agreed in writing.

  1. Company details

The Microblade Store. is a company registered in England, registration no.09444878, VAT no. 267991640 .

The Microblade Store 28 Granby Road Mile End Stockport SK2 6ET T +44 (0)7845587664

  1. Online Sales 

3.1 The Microblade Store operates as a reseller of products, selling directly to therapists, businesses and academies through our online shop. It does not deal with trade sales. 3.2 By placing an order with The Microblade Store you are confirming for the purposes of sale of goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use.

All products and product information available on the website is intended for those qualified (or in training) in the beauty trade. Customers should be qualified to use the products sold. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Microblade Store for trained or untrained persons without qualified supervision using or misusing products and equipment supplied by the Seller.

If you are a business customer, it is your responsibility to ensure that you and your employees are insured for products that you are using and we reserve the right to ask you for proof of professional status.

  1. Prices

4.1 Website prices

Prices and special offers are correct at the time of the goods being displayed on the website but are subject to alteration without prior notice.

4.2 Quoted prices Prices quoted for special order, custom made, or bespoke goods will be valid for 30 days from the date of the quotation.

4.4 All prices are inclusive of VAT, at ruling rates, and are exclusive of delivery costs. 4.5 The price of your order will be confirmed prior to taking payment. If an error is discovered in pricing of the goods you have ordered, the Seller will inform the Buyer of this error and will be given the option of buying the product at the correct price or cancelling the order.

  1. Special offers

5.1 All offers are subject to stock availability and can be removed at any time at the discretion of the Seller.

5.2 Promotion’s Promotion’s cannot be used in conjunction with any other website promotion. It excludes existing discounted products, multi buy deals, customers with special terms. We reserve the right to exclude any brand from promotion without prior notice.

  1. Payment

6.1 Payment is due in full at time of placing an order, unless a credit account is held, and payment can only be made by debit or credit card via PayPal.

6.2 Payment for orders for custom made, special order or bespoke goods will be charged in full to your debit or credit card at the time you place your order. Alterations, cancellations or refunds for custom made, special order or bespoke goods will need to follow refund policy.

6.3 Payments for credit accounts are due in full 30 days from date of invoice. Without prejudice to any other rights it may have The Microblade Store is entitled to charge interest at 8% above the Bank of England base rate or such other rate of interest as shall be determined under the late Payment of Commercial Debts (Interest) Act 1998 on any overdue payment. Additionally and without prejudice to its rights The Microblade Store shall be entitled to recover all direct expenses reasonably incurred by The Microblade Store in collecting or attempting to collect amounts of the price outstanding.

6.4 Notwithstanding any terms and conditions allowing the Buyer credit, payment shall become due and payable to The Microblade Store immediately on the termination of the contract.

6.5 The Buyer shall not be entitled to exercise any right of setoff or lien or any similar right or claim in connection with the goods or the price payable for the goods.

6.6 The Microblade Store reserves the right to hold orders if credit accounts are over the agreed credit limit. Orders will not be released until payment has been made to bring the balance adequately below the credit limit to accommodate the held order value.

6.7 The Microblade Store reserves the right to obtain credit information where necessary, alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.

  1. Retention of title

7.1 Property, legal or beneficial, in any goods supplied by the Seller, shall pass to the Buyer only when the Seller has received full payment for all sums then owed by the Buyer to the Seller.

7.2 Goods in respect of which property has remained with the Seller shall be kept identifiable as those of the Seller and the Buyer shall at its own expense immediately return such goods to the Seller, or permit the Seller to enter into the Buyer’s premises to collect such goods should the Seller so request.

7.3 Risk shall pass to the Buyer with delivery of the goods.

  1. Online accounts

If you use the website www.The Microblade Store.co.uk

8.1 You, the user, will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. 8.2 You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately. 8.3 E.A. Ellison & Co Ltd. reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If the Seller cancels an order the Buyer will not be charged.

  1. Online orders

9.1 When an order is placed via the website to purchase an item from The Microblade Store online at www.themircobladestore.co.uk, the Seller will send an email confirming receipt of the order and the details of the order.

9.2 The order represents an offer to purchase a product which is accepted by the Seller when the Seller despatches the products to the Buyer. That acceptance will be complete at the time the Seller despatches the product to the Buyer. Any products on the same order which are not despatched, do not form part of that contract.

  1. Claims for shortages and damages

10.1 Goods must be inspected on delivery and all claims for shortages or damages must be reported to the Seller within 24 working hours of receipt of goods.

10.2 In the case of loss the Seller must be notified within 7 working days from the date of invoice. Claims made outside the above time limits will not normally be entertained by the Company.

  1. Returns

11.1 Goods ordered in error and/or are no longer required a. If goods have been ordered in error and/or are no longer required, please contact our Customer Support Team at info@themicrobladestore.co.uk to request a returns authorisation number. 

No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation. 

  1. If goods have been ordered in error and/or are no longer required, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid. 
  2. If the Buyer requests an alternative item, the Buyer will be charged delivery costs. 
  3. The Buyer has 7 days from receipt of goods to return or exchange goods.  The item must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging. 
  4. If goods have been ordered in error and/or are no longer required, the Buyer must pay for the return postage. 

A returns collection from your place of business can be arranged at a charge of £12.99. Please contact us at  returns@themicrobladestore.co.uk for a quotation for returns of bulky equipment.

  The Buyer can arrange an alternative method for returning the items to The Microblade Store. 

The Microblade Store accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned. 

  1. Goods apart from bulky items such as furniture and equipment can also be returned to our Professional Retail Stores. Please ensure you take your returns authorisation number with you. For details of your nearest store please log on to www.The Microblade Store.co.uk. 
  2. Cancellations or refunds for custom made, special order or bespoke goods cannot be accepted unless there is a manufacturing defect or the goods are not as ordered. 
  3. If the item is returned back to The Microblade Store in a saleable condition then a credit will be applied to your account within 5 working days of receipt of goods minus an administration charge of 10% of the value of the item. 
  4. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made. 
  5. Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

11.2 Faulty, incorrect or missing items Your parcel and its contents should be inspected immediately upon receipt and any discrepancies must be reported to The Microblade Store within 24 working hours of receipt of the parcel. 

  1. Missing items  If we have made an error with your order or you believe an item is missing we will make every effort to arrange a credit or for a replacement item to be sent to you. We will not charge administration or postage charges for these items. For missing items call +44 (0)345 222 8080 and the Seller will either arrange a credit for the missing item or send a replacement item to the Buyer. 
  2. Incorrect items If we have made an error with your order or you believe an item sent is incorrect we will make every effort to arrange a credit or for a replacement item to be sent to you, with the incorrect item being returned to The Microblade Store. 

For incorrect items contact info@themicrobladestore.co.uk and the Seller will either credit the item or arrange an exchange.

  No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation. 

  1. If incorrect goods have been received, the Buyer will only be entitled to a refund on the item purchased. 
  2. The Buyer will not be charged delivery costs for the correct product. 
  3. The Buyer has 7 days from original receipt of goods to return the incorrect items.  The items must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging. 

The Microblade Store accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned. 

  1. If the item is returned back to The Microblade Store in a saleable condition then a credit will be applied to your account within 5 working days of receipt of goods.

 

  1. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made.
  2. Faulty items  If you believe an item is faulty please contact us for advice on +44 (0)345 222 8080 before returning the item. Faulty items must be accompanied by a proof of purchase. 

Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund. 

Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced or refunded at the Seller’s discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 14 working days, depending on the item.

11.3 Returns exclusions a. Returns for any special order, custom made, or bespoke goods will not be accepted. b. Certain products cannot be returned for hygiene reasons.

  1. Cancellation of orders

12.1 Cancellation of an order for standard equipment or products prior to dispatch will be subjected to a 5% handling charge.

12.2 Cancellation of orders for special order, custom made, or bespoke goods cannot be accepted.

12.3 Cancellations for any order after dispatch cannot be accepted.

  1. Custom orders

Custom orders must be confirmed in writing and will be agreed in writing by The Microblade Store. 

  1. Delivery

 

Please refer to the Delivery and Postage Policy

 

14.1 Force majeure The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

 

  1. Tax and other Charges

  15.1 The Seller will charge UK VAT at the prevailing rate on all orders.

15.2 All local customs, excise, value added and import taxes are the responsibility of the Buyer and the Seller will not pay these charges.

15.3 In addition, the Seller will not be responsible for any costs, fines, taxes or duties incurred as a result of goods being seized outside the United Kingdom. The Seller will not provide any refunds or credit notes in these circumstances.

 

  1. Product Images and Descriptions

  16.1 We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.

16.2 In describing the products available on the website www.TheMicrobladeStore.co.uk, we attempt to be as accurate as possible. The Microblade Store however, does not warrant that products descriptions or other content on the website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed in 11 above.

 

 

17 Web Content

  17.1 All content included on the website www.The Microblade Store.co.uk is the property of The Microblade Store or its suppliers.

17.2 All software used on the website is the property of our web hosting or our software suppliers.

17.3 Users of the website may not extract or reutilise any part of the contents of the website without the written consent of The Microblade Store.

17.4 The Microblade Store grants a limited licence to users to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of The Microblade Store. This licence does not include any resale or commercial use of the website or its contents, any downloading or copying of account information for the benefit of another Seller.

17.5 Neither the website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of The Microblade Store.

  1. Social media 

 

18.1 Content a. The Microblade Store reserve the right to use any comments posted on any of our social media pages in marketing materials.  b. Any comments which we deem to have threatening, harassing, abusive, obscene, offensive, discriminatory, sexual, unlawful or profane tone will be removed and the user concerned will be blocked from all The Microblade Store social media pages.

 

18.2 Social media competitions The following terms apply to all social media competitions a. No purchase is necessary. b. Prize detail and entry dates will be detailed on social media. c. The prize promotion is only open to trade professionals residing in the UK, Isle of Man or Channel Islands d. Entrants must be 16 or over. e. Only one entry per person is permitted. f. Employees (and their families) of The Microblade Store are excluded from entering competitions and prize promotions. This includes any affiliates, parent or subsidiary companies, as well as representatives or agents of The Microblade Store. g. The prize must be taken as offered. No cash equivalent or other alternative prize are available. h. The Microblade Store shall use reasonable effort to contact the winner. If The Microblade Store is unable to contact the winner within seven days of the competition end date, a re-draw will take place. i. The winner agrees to have their name and, where possible, their photo published on The Microblade Store social media pages. j. The decision by The Microblade Store is final and no correspondence will be entered into regarding the outcome of the competition or prize promotion.

  1. Warranty

19.1 All items are subject to the manufacturer’s warranty and warranty conditions. Certain restrictions apply, please ask for more details.

19.2 Failure to comply with the warranty conditions will invalidate the ability to rely upon the warranty.

19.3 Where a claim on warranty is made it must be accompanied by the original receipt of purchase.

19.4 All warranties, conditions and other terms implied by statute or Applicable Law are, to the fullest extent permitted by Applicable Law excluded from all orders for goods supplied by the Seller to the Buyer.

19.5 The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation. This warranty shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair. 19.6 All glass items are specifically excluded from this warranty.

  1. Liability and limitations

20.1 Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. New customers registering with The Microblade Store will be required to confirm proof of professional qualification.

20.2 Goods are not supplied on a sale or return basis.

20.3 No responsibility will be accepted by The Microblade Store. for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.

20.4 The Microblade Store. shall have no liability to the Buyer for damage to goods caused by incorrect installation by the Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and/or have not been authorised by the Company or the manufacturer.

20.5 The Company is not liable for damage to goods caused by normal wear and tear.

20.6 Fragile items (e.g. glass or mirror) and/or consumable items (e.g. containing lights and bulbs) should be inspected immediately upon receipt and any defects should be notified to the Seller within 24 working hours of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components.

20.7 The Company’s total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim. 

20.8 The Company shall not be liable for any indirect or consequential loss (including but not limited to loss of business and/or loss of goodwill and/or loss of profits) whether the loss arises from the Company’s negligence or breach of duty in contract or in any other way.

  1. Call monitoring

Telephone calls made to The Microblade Store may be monitored or recorded as a training aid for our staff and with the aim of improving our service to our customers.

  1. Privacy

22.1 The Microblade Store are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

22.2 The Microblade Store will collect information for 2 reasons: a. to process your order and b. to provide you with the best possible service 22.3 By registering with The Microblade Store.co.uk you agree to our terms and conditions. Please note, we take your privacy very seriously and do not share your information with any third parties. 22.4 We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes. 22.5 The typical type of information we will collect about you includes: a. Your name b. Address c. Phone number d. Email address We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing info@themicrobladestore.co.uk If you find any inaccuracies we will delete or correct it promptly. 

22.6 The personal information which we hold will be held securely in accordance with our internal security policy and Applicable Law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.  22.7 We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:  a. process your order  b. provide you with an up to date, efficient and reliable service  c. help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to delay or refuse orders on that basis  d. provide a more tailor made shopping experience  22.8 When you place an order, we may ask you for certain information and you may submit personal data to The Microblade Store.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.  If you have any questions about this privacy policy please email sales@The Microblade Store.co.uk 22.9 The website www.The Microblade Store.co.uk uses cookies to collect data about our website usage and provide improvements to the user experience. For a full list of the cookies used, and an up to date cookie policy, please visit www.The Microblade Store.co.uk/terms

  1. Waste Electrical and Electronic Regulations 2013

WEEE regulations (2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). The Buyer agrees that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from the Seller will be the Buyer’s responsibility.

23.1 To the extent that Applicable Law permits, the responsibility for and (where not specifically provided for in purchase price) the costs of compliance with the Waste Electrical and Electronic Equipment Regulations 2013 (as amended from time to time) shall rest with the Buyer.

23.2 The Buyer shall indemnify the Seller on demand and keep the Seller indemnified from and against all costs, expenses, damage or other losses incurred or suffered, demands or proceedings made against the Seller arising from a breach by the Buyer of this Condition 23.

  1. Waiver

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

  1. Third party rights

A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

  1. Governing law and jurisdiction

26.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

26.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).